Patient Advocacy imagePatient’s Rights to Receive Services in South Carolina

  • You have a right to be informed of your rights.
  • You have right to be informed regarding methods of resolving possible violations of your rights.
  • You may seek advice and assistance from the Patient Advocacy Program.
  • You may contact an attorney of your choice.
  • You are entitled to a safe and humane environment.
  • You have a right to as much freedom of movement as possible.  This right may be limited only when it is necessary for the protection of you, others, and the community.
  • You have the right to refuse therapy unless required by law.
  • You have a right to participate in the formulation of your treatment plan and to know the names of the staff members responsible for your care.
  • You have a right to recognized psychiatric treatment. This right includes receiving information regarding risks, side effects, and anticipated benefits of all medication and treatment.
  • You have the right to refuse participation in any research project and to refuse non-standard psychiatric treatment.
  • You have a right to know the cost of your treatment and to know the source of any assistance available in meeting these expenses.
  • You have a right to have all information concerning your treatment kept confidential except when State law permits disclosure.
  • You may report any suspected abuse or neglect or exploitation of patients without fear or reprisal.
  • In exercising your rights, you may not infringe on the rights of others.  You also have certain basic responsibilities and you have a right to know what is expected of you.

*If you are a minor 15 years of age or younger an authorized person may exercise these rights on your behalf.

Psychiatric Advance Directive

How to File a Complaint

If you feel your rights are being violated, you should talk to your assigned center staff. If you are unable to get the matter resolved, you may register a complaint with the local center advocate. You may also contact the BHDD Office of Mental Health Patient Advocacy Program.

Patient Responsibilities

Quality services depend on the close working relationship between your therapist, staff and yourself. As a patient, you have the responsibility to actively participate in treatment and the development of your plan of care. You are responsible for attending your treatment sessions and to cancel your appointments as soon as you know you will be unable to attend them. For a complete list of Patient Rights and Responsibilities please refer to your Patient Orientation Handbook.

One of the Agency’s core values is to respect patient rights and dignity and to foster an environment of recovery. The department defines recovery as …the process by which a person overcomes the challenges presented by a mental illness to live a life of meaning and purpose… Consistent with this value, most centers have policies regarding scheduled appointments and what happens if they are chronically missed. A recommendation may be made to close your chart if appointments are missed. It is the policy of most centers to notify you by telephone and/or a letter that if you do not contact your therapist within two (2) weeks of receiving the phone call or letter or you fail to attend a rescheduled appointment your chart will be closed for non-participation in your treatment. If your case is closed, no more medications can be prescribed by BHDD Office of Mental Health. You will receive a letter stating that your chart has been closed and no more medications will be prescribed along with appropriate referrals if continued treatment is needed.

You should also:

  • Ask a question(s) when you do not understand what is happening to you.
  • Let a member of the staff know when you have a problem or feel sick.
  • Take part in planning and participating in your own therapy and treatment program and provide information concerning your medical history.
  • Attend scheduled activities and keep appointments.
  • Show respect for the property and rights of others.
  • Obey the laws which apply to all citizens.
  • Be familiar with and observe the rules and policies of your center.
  • Accept responsibility for your actions.
  • Cooperate in the goal of the achieving self sufficiency in the management of your everyday living.

The Department of Behavioral Health and Developmental Disabilities (BHDD) Office of Mental Health gives priority to adults, children, and families affected by serious mental illnesses and significant emotional disorders. We are committed to eliminating stigma, promoting recovery, achieving our goals in collaboration with stakeholders, and to providing the highest quality services possible.

You can expect to be treated with respect and dignity by all staff, both administrative and clinical. Our facilities operate within federal, state, and community ethical standards.

Appointments

To make an appointment to be seen at a mental health clinic, please call the clinic located in the county in which you live to schedule your initial screening appointment. Generally, at this appointment you meet with a counselor to determine appropriate treatment needs. Please feel free to ask any questions concerning treatment services when you call to set up the initial screening appointment.

First Appointment

Expect to talk about yourself a lot the first appointment. This is when the counselor gets a feel for what you need, your goals, your history, etc. Depending on the results of your assessment, the counselor will do one of two things: enroll you in services with us or refer you elsewhere if another provider might meet your needs better.

Fees for services are set by the BHDD Office of Mental Health.  Payment (Medicare, Medicaid, private insurance, cash, check, Visa or MasterCard) is expected at the time of services.  Patients may be eligible for reduced fees based on their financial status. Please bring financial information with you including any insurance coverage.

If you are enrolled as a patient, an orientation to Center services will usually be provided at that the time of the screening which includes an explanation and written information about the range of services available, consumer rights, crisis services (during and after hours) and cost and payment schedules.

You may be required to submit a urine drug test to assist with our diagnostic process.  This test will be administered at the screening appointment.

In some cases, you may have to wait to be seen for your assessment due to emergencies. We regret any inconvenience this may cause.

In early America when the Constitution and Bill of Rights were being formulated as written documents, the primary concern of the law was the protection and security of “society,” not the “individual”.  The law required that criminals be incarcerated.  Laws were usually repressive toward the poor.  The violently insane were treated as criminals, and the indigent were treated as the poor.

Each family was responsible for individuals within their own family.  The local community would deal with the mentally ill only if the family could not – but this usually meant the local jail or poorhouse.  Generally, commitment statutes did not exist, and any commitments were not for treatment.  One of the earliest commitment statutes found was in 1676.  The Massachusetts Bay Company statute instructed select men from each town to take care of the mentally ill so that “they did not damnify others.”

A reform movement occurred early in the 19th century.  A philosophy of moral treatment advocated treatment within an institution where an individual’s environment could be therapeutically structured.  Special institutions with selective admissions achieved success in treatment and care.  A humanitarian crusade during the period for better care and treatment led to a network of public institutions.  In response to a petition drawn by Benjamin Franklin in May 1751, the Pennsylvania Assembly authorized the establishment of a hospital for the poor and mentally ill.  Other early hospitals included one in Williamsburg, Virginia; Eastern Kentucky State Hospital; and South Carolina State Hospital.

With the government assuming responsibility for the care and treatment of people with mental illness, institutions could no longer be selective in their admission procedures.  Public hospitals quickly exceeded their capacities.  The structured, therapeutic environment envisioned by the reformers could not exist in most of these institutions.

There was concern for the rights and liberty of individuals during this growth period, but the concern was for the sane rather than the mentally ill.  Vigorous commitment laws attempted to protect the sane from being committed.  The commitment process took on the appearance of a criminal proceeding, often including a jury trial.  Unfortunately, jury trials resulted in more commitments than ever before.  During World War II and after, with advances in psychiatric knowledge, many commitment statutes were altered to allow commitments based solely on psychiatric certifications by qualified professionals.

In the 1960’s and 1970’s grew an increasing awareness of minority and individual rights.  This awareness extended to people with mental illness.  The responsibility for the inadequacies of the mental health field was placed on almost every segment of our society: administrators and professionals for their paternalistic attitude; psychiatrists for their inability to accurately predict behavior; legislatures for setting improper priorities; and the public for intentionally ignoring people with mental illness.  One southern state was said to have placed a greater priority on Civil War monuments and the protection of bird species.  During this period the courts issued several significant decisions addressing commitment and treatment issues.  In response, most states passed comprehensive measures to protect individual rights during the commitment process and throughout hospitalization.

It is involuntary commitment, rather than voluntary hospitalization, that is most closely scrutinized under law because involuntary commitment unwillingly deprives a person of liberty.  The US Constitution requires a state to show a compelling interest before any citizen is deprived a fundamental right, including liberty.  Involuntary commitment of people with mental illness is normally justified on two grounds.  First, the state has a responsibility to those who are incapable of caring for themselves or making a decision that they are in need of treatment.  Second, a person’s mental illness may make an individual dangerous to himself or society.

To constitutionally deprive an individual of liberty, due process requires that the commitment procedure must include strict safeguards.  Prior to January 1975, the South Carolina Mental Health Code did not provide the required strict, procedural safeguards.  For instance, there was no right to a hearing in which a judge decided whether a person had mental illness and no right to request a reexamination.  As litigation in other states set minimal constitutional standards, mental health officials in South Carolina recognized that, unless changes were made, the courts would intervene.  On February 11, 1972, an action (Alexander v. Hall) was filed in federal court in South Carolina challenging the commitment statutes and hospital conditions.  In response, the state passed legislation on July 9, 1974, that went into effect January 5, 1975.

The South Carolina law requires the filing of commitment actions in the probate court.  The commitment petition must be accompanied by a certification by a licensed physician and the proposed patient must be given appropriate notification.  The notice must state the proposed patient’s right to have an attorney and specifically state the time, date and place a hearing will take place.  At the hearing, a judge must decide whether the individual has a mental illness and whether the mental illness requires treatment or makes the person dangerous to himself or others.  This decision must be based on clear and convincing evidence, including examination by two court appointed examiners.  The individual also has a right to request an independent examiner.  Finally, the individual may appeal the decision of the probate court.

In the past, once committed to a hospital the patient was usually neglected.  With no public interest, little financial support and an increasing population, public mental institutions were often without adequate means to provide proper care and treatment.  With this greater public awareness of individual rights, there was a growing concern for the conditions of hospital life for patients.  At the same time commitment statutes were revised, most state legislatures, including the South Carolina General Assembly, also added laws guaranteeing certain patient rights and privileges while hospitalized.

In 1975 the SC Department of Mental Health (BHDD Office of Mental Health) created an ombudsman type position.  This “ombudsman” had responsibility for reviewing patient rights issues within BHDD Office of Mental Health. Thereafter, BHDD Office of Mental Health appointed a task force to develop patient rights standards and a procedure for reviewing patient rights issues.  The task force discovered a lack of knowledge nationwide about patient rights issues within mental health agencies.  Consequently in 1978, BHDD Office of Mental Health sponsored one of the first conferences on Patient Rights.  Representative from 24 states and many federal agencies attended this conference.  The gathering stimulated further development of internal patient rights procedures adopted by BHDD Office of Mental Health in 1980.  Enforcement of the procedures depended on existing staff.

In 1980, after hearing extensive testimony about poor institutional conditions across the nation, Congress passed the Civil Rights and Institutionalized Persons Act (CRIPA).  CRIPA authorizes the U.S. Justice Department to initiate actions to remedy the violation of rights for people in institutions.  It was under CRIPA in 1983 that the Justice Department intervened into conditions at South Carolina State Hospital.  During this same period, mental health agencies nationwide were beginning to establish internal patient rights programs.  In response to these events, the BHDD Office of Mental Health Commission became interested in establishing an advocacy office which would be separate and independent of any other office at BHDD Office of Mental Health.  The advocacy office would have responsibility for patient rights and advocacy matters only.  Funding was allocated and an advocacy office was started in late 1985.

Congress passed the Protection & Advocacy for Mentally Ill Individuals Act of 1986 which created a protection and advocacy system for persons with mental illnesses similar to the system already in place for persons with developmental disabilities.  The advocacy agencies established under this act are required to be external to (independent from) the service delivery system (BHDD Office of Mental Health and private providers) and are required in each state.  SC Protection & Advocacy for People with Disabilities, Inc. is the agency currently operating in this state.

By the late 1980’s nearly all state mental health programs considered internal advocacy offices to be a necessary service, as did various licensing, certifying and accreditation organizations.  The Joint Commission on Accreditation of Health Care Organizations (JCAHCO) now emphasizes patient rights.  JCAHCO mandates a system for addressing patient complaints and informing patients about their rights, as do various federal certifying regulations.  The Federal Vocational Rehabilitation’s Act of 1983 and the Americans with Disabilities Act also require agencies establish grievance mechanisms to address grievances under these acts.  Finally, with amendments to the statute in 1990, the South Carolina law on patient rights was revised, providing more scope and detail to the rights of patients in BHDD Office of Mental Health programs and to require a procedure for addressing patient complaints.

Written by Doug Cochran, February 2004
Revised by Rochelle Caton, August 2016

Do you need help?

If you or someone you know is experiencing a mental health emergency, contact our 24/7/365 Statewide Crisis Response dispatcher.

call 1-833-364-2274 or 911 or 988


BHDD Office of Mental Health is a health care organization committed to providing quality mental health services to residents of South Carolina. We have a talented team of psychiatrists, mental health counselors, nurses, case managers, administrative and support staff who are passionate about helping people.